shipping
We currently only ship orders within the UK. All UK orders have a £10 delivery fee. We ship orders with DPD a few time a week, which means your order should arrive within 3-5 working days. We use Pulpsafe packaging which is fully recyclable.
If you need more information or you need help, please let us know at sunandrockswine@gmail.com
returns
We want you to enjoy every bottle you buy from us. We take great care to store our wines in the right conditions and pack every order carefully. If you change your mind or something isn't quite right, we're here to help.
changed your mind?
We understand that sometimes you might change your mind about a purchase. When shopping online, you generally have 14 days from receiving your wine to let us know you'd like to cancel, followed by a further 14 days to return it.
Bottles must be unopened, with labels and bottle coverings intact. Any presentation or gift packaging supplied with your wine, such as a wooden box, should also be returned in good condition. Original outer shipping packaging isn't required, but please pack your return securely.
Please email sunandrockswine@gmail.com with your order details before arranging a return. Return postage is your responsibility.
We'll refund the price of the wine and any standard delivery fee paid for the original delivery. If you chose premium delivery, we'll refund the standard delivery cost, but not the additional premium charge. We may make a proportionate deduction for any loss in value caused by handling beyond what's reasonably necessary to inspect the wine, where permitted by law.
Faulty or corked wine?
Although we take great care with our wines, occasionally a bottle may not be quite right. If your wine is faulty, corked, damaged or not as described, please email us with your order details and, if possible, a photo or description of the issue.
Please keep the bottle and any remaining wine. If you've opened a bottle, we ask that you reseal it promptly and contact us within 24 hours where possible. We'll look into the issue and help find a solution in line with your legal rights. Where required by law, we'll cover the reasonable cost of returning faulty wine.
Please see our terms of use policy for more information.